Refund Policy
- replace the damage goods and pay you for return postage or
- we will refund your original invoice plus the return postage expense; whichever you prefer.
- We cannot issue a credit or replace damaged items unless the goods are returned to Events by Julia Pty Ltd
Refund/Return Policy
If you are not completely satisfied with the product you purchase from Events by Julia Pty Ltd, you may return it within 30 days of the original invoice date for a full credit or refund.
The item must be returned in the same condition as purchased no marking, hi-lighting, stickers or stamps and be suitable for resale. If the item was shipped shrink-wrapped, the item must be returned with the shrink wrap attached. All products must be in the original packaging - shrink-wrapped. All expenses associated with returns are the responsibility of the customer.
To ensure a fast and accurate processing of your return, please enclose the remittance or shipping copy of the original invoice, and a brief explanation of the reason for the return.
Damaged Goods
Should any merchandise arrive damaged, please retain all packing materials and product. Please send us an email in advance before returning suspected damaged items, as it may be that we can rectify the problem. If this is not possible, we will pay postage cost for return of goods to Events by Julia, upon arrival. After 30 days has elapsed from receipt of an order, suspected faulty goods are to be returned at the customer's expense.
When we receive the item we will either:
Disputes
Your use of this website and any dispute arising out of such use of the website and/or purchase of products from Events by Julia Pty Ltd is subject to the laws of the State of Victoria, Australia and the commonwealth Trade Practices Act (1974).